Terms & Conditions
The following terms and conditions apply to the Fox And Bear site (‘the Site’) located at www.foxandbear.com.au, and all associated websites linked to www. foxandbear.com.au by Fox And Bear, its partners and affiliates. Ensure you read these terms and conditions carefully, by using the named site and associated sites you are agreeing to be bound by the following terms and conditions.
The Terms and Conditions govern your use of and any purchase from the Fox And Bear website. Any such purchasing from the Fox And Bear site establishes an agreement between you and Fox And Bear.
Fox And Bear reserve the right to revise or change the Terms and Conditions, or any policy of the site at any given time. Such revisions or changes are effective at the time in which they are modified on the site. Your continued use of the site following its modifications deems your acceptance of such modifications. As a user of the site you should, therefore, review the Terms and Conditions or any other given polices consistently to ensure you are aware of the terms and conditions to which you are bound.
If you do not agree with the given terms and agreements and any amended terms, you must stop using the Fox And Bear site immediately.
In the following terms & conditions, policies and guidelines the expressions “we”, “us” and “our” are a reference to Fox And Bear.
1. Product or Service Availability, Errors, Inaccuracies, and Pricing
If there is a product or service to which you are interested in that is unavailable then please contact Fox And Bear and we will be able to notify you when such product or service is back in stock or available. ALL PRICES DISPLAYED ARE IN AUSTRALIAN DOLLARS (AUD).
Although all due care is taken, the information on the site can have discrepancies or be inaccurate and this may relate to product or service descriptions, pricing, advertisings, offerings and promotions, product shipping charges, goods in transit times and availability. Fox And Bear take all due care to avoid such errors however they still may occur. In the event of an error, Fox And Bear reserve the right to correct any and all errors when they do occur and do not honour inaccurate prices or information.
In the event that a products price or stock count is lower than the actual price or stock count, Fox And Bear at their discretion will firstly contact you for instructions before shipping the item, we also reserve the right to cancel the order and you will be notified of such cancellation. Customers who order an item at an incorrect price may cancel their order. In the event that the order has been shipped, you agree to either return the product or pay the difference in price discrepancy.
Prices of Fox And Bear products and services are subject to change without notice. Fox And Bear reserve the right to change incorrect prices and are not obliged to provide any products or services at an incorrect price. Fox And Bear reserve the right at any time to modify or remove a service without notice. Fox And Bear are not liable to you or any third-party for alterations, price changes or discontinuances of a service.
The term TDW stands for Total Diamond Weight which represents the weight summation of all the diamonds within the piece of jewellery.
If you have any questions, please contact one of our team members at email@example.com.
2. Returns Policy
The returns policy applies to all goods available for purchase at Fox And Bear, note further terms and conditions apply to special orders, custom-made items and services.
In the case that you wish to return an item for repair, replacement or refund it must meet the requirements of the Fox And Bear returns policy which can be read here.
If your item has been approved for return subject to inspection, the item must include a proof of purchase and the return confirmation email.
3. Special Orders, Custom Makes & Services Cancellation Policy
It is important to take care when choosing a Special Order, Custom Made item(s) or Service with Fox And Bear. If you decide to cancel the item due to change of mind Fox And Bear are not required to give you a refund so you must choose carefully. Once you have been given the approval for an item to be ordered, a custom made piece to be made or a service to be conducted you must understand that this is a binding agreement and by ordering a specially made piece, custom make or service you may not be entitled to a cancellation, if a cancellation has been approved by the discretion of Fox And Bear you will incur a 50% cancellation fee.
In the event that you wish to cancel a special order, custom make or service(s) you must contact Fox And Bear immediately as Fox And Bear will only cancel an order if the special order, custom make or service has not been started or a loss has not been incurred to Fox And Bear. In the case where the work has not been conducted you may be able to cancel your order however you will be charged a cancelation fee of 50% of the total order amount.
In the event that the special order, custom make or service has already been conducted you are required to complete the transaction and pay the full amounts owing to Fox And Bear.
4. Australian Consumer Law & Governing Laws
All goods and services on offer by Fox And Bear fall under the rights of Australian Consumer Law. As a consumer, you have the right to ask for a repair, replacement or refund if the item has a major problem.
If the item you have purchased meets the criteria of a major problem as defined by Australian Competition and Consumer Commission (ACCC) you are entitled to return the item for a refund or exchange, it is important to understand that the remedy to the problem will be subject to the problem itself.
5. Shipping, Postage & Delivery Policy
Once an item has been ordered you will receive a verification call from one of our team members, once verified the item will be dispatched by Fox And Bear you will receive an email to confirm that the item(s) is on its way. If your item has not arrived by the estimated delivery time Fox And Bear are in no way liable for any losses. Ensure you allocate an acceptable address for delivery to ensure your item can be signed for collection upon delivery. Fox And Bear do not accept responsibility for any delay in delivery.
You must sign for the delivery
If you are not at the address for the time of delivery a notice will be left at your address specifying details for alternate pick-up arrangements.
You are not able to change your address once your order has been processed. In the case where you urgently require to change your address on an order placed you MUST notify Fox And Bear IMMEDIATELY by emailing at firstname.lastname@example.org. You must understand that it is your responsibility to provide the correct address initially and that a change of address may not be able to be facilitated if the shipment has already been initiated.
If you are concerned about delivery or have any further questions please email Fox And Bear at email@example.com.
Read the full shipping & delivery policy here.
6. Security Policy
We take your security seriously, which is why we protect your details in every online transaction by utilizing Secure Sockets Layer (SSL) software. When you decide to pay for a service or product on the Fox And Bear site you will be required to use the secure credit card payment facilities available on the site. These payment facilities will require your credit card details, your name, a shipping address, and your email address. We require these details in order to proceed with payment, to deliver your product and to generate a receipt for you.
Fox And Bear only use your personal information for improving the Site. Using the Site you agree to the collection and use of information in accordance with this policy.
7.1 Information Collection and Use.
Whilst using the Site, Fox And Bear may ask you to provide us with certain identifiable information that can be used to contact you. Personal, identifiable information may include but is not limited to your name.
7.2 Log Data
As with many site operators, we collect information that your browser sends whenever you visit our site. Such information may include your computer’s Internet Protocol (“IP” address, browser type, browser version, the pages of our Site that you visit, the time and date of your visit, the time spent on those pages and other statistical data. Fox And Bear may also use third party services such as Google Analytics that collect, monitor and analyze such data.
Fox And Bear may use your personal information to contact you with relevant marketing or promotional materials such as newsletters, email or other methods.
Cookies are files with small amount of data, which may include an anonymous unique identifier. Cookies are sent to your browser from a web site and stored on your computer’s hard drive.
Like many sites, we use “cookies” to collect information. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Site.
8. Limited Warranty
Fox And Bear endeavors to provide the end-user (“customer”) with a product that will be free from defects in workmanship and materials. If Fox And Bear has supplied the end user (“Customer”) with a product that has defects in workmanship and materials that are classed to be a major problem that has not been caused by wear and tear by the customer or environment, for a period of 12 months from the date of purchase from Fox And Bear then Fox And Bear’s sole obligation under this warranty shall be, at Fox And Bear’s available means of options and expense, to service the defective product or part, deliver to the end-user an equivalent product or part, or to exchange the defective item, if neither of these options is reasonably available then Fox And Bear, at its sole discretion will refund to the Customer the purchase price paid for the defective product. The refund of the purchase price paid for the defective product will be refunded to the customer by the same way it was paid in the original purchase to Fox And Bear. If Fox And Bear replace a product, the original defective product will become the property of Fox And Bear.
EXCLUSIONS for the Limited Warranty are that Fox And Bear are not liable under the limited warranty if under examination the alleged defective product has had product modifications or alterations, resizing or wear and tear by the customer or environment.
All products returned to Fox And Bear must be sent via appropriate shipment methods as stated in the SHIPPING, POSTAGE & DELIVERY POLICY and must be sent with tracking. Fox And Bear hold no responsibility for loss or damages during the transfer to Fox And Bear. Fox And Bear hold no responsibility for the product until the item is returned to Fox And Bear.
9. Limited of Liability
YOU EXPRESSLY AGREE THAT YOUR USE OF, OR INABILITY TO USE, THE FOX AND BEAR SITE IS AT YOUR SOLE RISK. FOX AND BEAR RESERVES THE RIGHT FOR LIMITATION OF LIABILITY. FOX AND BEAR WILL IN NO WAY BE LIABLE FOR ANY DIRECT OR INDIRECT DAMAGES RESULTING FROM YOUR ABILITY OR INABILITY TO USE THE SITE.
10. Diamond Certificates
When you purchase a diamond or diamond product from Fox And Bear that has an accompanied GIA certificate or any other relevant certificate it is important to keep such certificates safe as there is only ever one original certificate. The grading certificates of the diamonds are the originals and therefore Fox And Bear are unable to replace any lost reports.
When you make a purchase from the Fox And Bear site you will receive a verification email from a team member at Fox And Bear. We reserve the right to cancel the order if the verification process does not meet our security standards. If you have any questions regarding this security process please email us at firstname.lastname@example.org.
– Credit / Debit Cards
– Offline Payments